Rapid Hosting

7:30pm QLD - Electrical Failure

At approximately 7:30pm we suffered a UPS failure that cut power to the rack powering our Rapid Servers.  Rest assured that our new data centre is working quickly to resolve the issue which caused this outage.

During the power outage, our services were not down for more than 5 minutes.

We apologise for any inconvenience caused with tonight’s outage.

Kind Regards,
Darren Nolan

Update: 10:44pm - Power Outage

We’ve been advised that at 10:44pm there was an interruption to our power supply at the datacenter, which caused our server to power down again.  We’ve been advised by our datacenter that the problem has now been resolved.  I will continue to provide updates were possible in relation to this matter if we expect another outage.

Again I apologise for any inconvenience caused with tonight’s outages.

Kind Regards,
Darren Nolan

Update: 10th of October RE: Power Outage on 8th of October.

I’ve been in communication with out data center about recent power outages that happened on the 8th of October.  There was two short outages of system power for roughtly 5 minutes at 7:30pm and 9:30pm.  At 10:30pm the staff were alerted to a fire in the UPS room.  The fire brigade were called and attended in under 10 minutes.  Standard policy thereafter dectated that power must be shut off to the entire center.

The damaged UPS components were removed.  Full functionality was fully restored at roughly 4am.

I’ve been advised that there will be an upcoming maintenance window to commission a replacement external UPS bypass switch to replace the faulty unit.  At this stage I will email all clients to notify of the expected time frame.

Again, I wish to sincerely appologise for any inconvenience caused by this outage.

Kind Regards,
Darren Nolan