Emergency – Blue Server unavailable
September 23rd, 2009Early this morning we were alerted to a range of issues for viewing sites on the Blue server. Our initial investigation lead us to believe Blue had a failing hard-drive that was affecting the services.
Shortly after we were advised by the datacenter that the failing component (a SATA cable which connects the storage media to the server) was at fault and was promptly replaced.
Due to the nature of the issue, we issued a forced check of the RAID and data and is still in progress, thus fair with no more reported errors.
As of 12:00 noon EST Australia, our ETA for blue to be up and running 100% functional will be approximately 40 more minutes.
We understand that the outage today has been an inconvenience and would like to take a moment to apologise for the issues we’ve been experiencing. Although not required on our Blue services, Rapid Hosting is issuing all users affected one (1) free month of hosting.
September 24th, 2009 at 2:04 am
Quick Update:
At approximately 1pm EST the blue server was brought back online and was functional once more.
At 8pm tonight we powered off the server for roughly 30 minutes while we installed a new drive. As first suspected, we did have a failing drive that was causing the issues earlier this morning.
The drive has since been replaced and the blue server (and RAID functionality) has been restored.
If you experience any issues please ensure to bring them to our attention as soon as possible.
Cheers,
Darren.